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DocMan Support

Software support is provided by our dedicated product team of software engineers here at Terrington Data Management, the creators of the DocMan software.  We are dedicated to providing our clients with a seamless product lifecycle. The support team comprising of software engineers, scientists and QA specialists, provide expert advice from concept to post-delivery support. When you purchase DocMan, you will enter into a partnership with Terrington that offers you the benefit of a common point of contact and communications channel whilst also ensuring greater understanding of your needs and how those needs are both interpreted and delivered.

Support is tailored to meet your requirements and can embrace any of the following:

  • Office hours telephone support

  • 24/7 telephone support

  • Auto generated error log that can be e-mailed for remote diagnostics

  • Remote system monitor

  • Minimum service levels for on-site support cover offered.

    In addition to this we also provide you with support for the implementation of DocMan into your business.  This includes training (full administrator and user) and assistance in building your initial Document Management System.